Question 1

How long will it take to deliver my order?

Accepted Answer

1-5 working days (depending on delivery location):
Pretoria and surrounds: 1-2 working days
Main Centres: 2-3 days
Regional Areas: 4-5 days

Please note: All orders placed before 12pm will be dispatched on the same day.
Orders placed after 12pm will be sent out the following day. Orders placed on
Saturday or Sunday will be sent out on Monday.

Question 2

Where can I track my order?

Accepted Answer

After you've placed your order you can track your order here.(https://www.fastway.co.za/our-services/track-your-parcel/) Simply enter your order number and your order tracking details will be shown. Please allow 24 hours before tracking your order.

Question 3

Do you offer free delivery?

Accepted Answer

Yes! All orders over R1000 get free delivery. This will automatically be applied on
checkout.

Question 4

Can I order custom shirts for my event or club?

Accepted Answer

Yes. Please contact lizia@rabbitheart.co.za or annie@rabbitheart.co.za , or
call/WhatsApp us on 0776001000 to discuss your needs, and find out about our
different partnership options. We will design and manufacture shirts or socks in the
funky Rabbit Heart style that fits with your brand and specifications. We can use
different fabric combinations that fit your needs.

Question 5

What size do I go for?

Accepted Answer

Socks: If you're in between sizes UK 7 & 8 we suggest that you rather size down (4-7). It's better to have a snug fit than a loose fit.

Shirts: We have really gone out of our way to get the sizing right. Our shirts are
unisex but ensure a good fit for both ladies and men. Ladies, if you enjoy a tighter fit, please take one size down from what you usually wear.

Question 6

What are the differences between your socks?

Accepted Answer

We did not try to reinvent the wheel just yet. We have chosen Versus to make our
socks. Please refer to their Sock Tech (https://versussocks.com/pages/versus-sock-tech)page for all the information regarding the
Active Crew Socks. We have tested these socks in extremely technical conditions,
and we really haven’t found any other company that produces better quality socks for the difficult terrain South African Trails offer.

Question 7

What are the differences between your shirts?

Accepted Answer

We tested many fabrics and combination of fabrics. Our shirts are designed for
maximum comfort and breathability. They dry quickly and keep you cool. The fabric
on the back of our shirt is specially treated to make the polyester more hydrophilic,
increasing the ability to transfer sweat to the outside of the shirt, allowing it to dry
extremely quick, decreasing the clinging effect to the body, and it is
manufactured locally!

Question 8

How do I change my personal information or e-mail address?

Accepted Answer

You may update your personal information by logging into your profile using your e-
mail address and password and accessing the “My account” section of the website.

FAQ

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