SHIPPING & RETURNS
SHIPPING POLICY
Free shipping is available for all orders above R750. Shipping will take between 1-5 working days (depending on delivery location):
Pretoria and surrounds: 1-2 working days
Main Centres: 2-3 days
Regional Areas: 4-5 days
All orders placed before 12pm will be dispatched on the same day.
Orders placed after 12pm will be sent out the following day. Orders placed on Saturday or Sunday will be sent out on Monday.
After you've placed your order you can track your order here. If you have not received a tracking number, please send us an email at sales@rabbitheart.co.za or a Whatsapp on 0776001000 with your order number and we will assist you with your details.
RETURN & EXCHANGE POLICY
In the event of a return query, please send items via a verified courier i.e: courier guy, Aramex, Fastway, etc.
Products must be returned in the exact condition they were received in and in their original packaging complete with all swing tags/labels attached. Used items will not be accepted.
Returned items must be sent back to Rabbit Heart within 7 working days.
Returns address:
Rabbit Heart Sports
696 Orkney Crescent
Soetdoring 24
Faerie Glen
Pretoria
South Africa
0081
Att: Lizia Coetzee
Contact: 0776001000
Returns are usually processed within 48 hours of receiving the parcel
at our warehouse. You should receive your refund or replacement item within 3 to 5 working days, via EFT. Please note that, sometimes it can take longer for the funds to appear in your account depending on the bank's processing times.